Basic Support Service

The basic, support service module provides all our clients with access to our 'support desk'. This allows our clients un-limited telephone and remote support with on-site services when required or requested.

Phone Support – This is the first and most important part of the module. Support of any level cannot be provided without this. Customers have unlimited access to technical assistance via the telephone.

E-Support - This is the second most important part of the module. Solutions to technical problems can very often be delivered by Remote Access, thereby saving the client unnecessary on-site support costs and delivering a more rapid resolution time for problems.

On-site Support - The final element of the module provides an engineer on-site, at a time the business requires. This service is charged by the hour at a fixed rate.

Health Checks

Health Checks form an important part of our ability to deliver a pro-active service to our clients. Typically carried out either monthly or quarterly, a predefined and customisable checklist of tasks is carried out to gather information for diagnosis and prevention of impending problems, and to ensure network efficiency.

System Monitoring (monITor)

Medhurst have a pro-active network system monitoring solution. This service provides 24x7 in-depth monitoring that checks a myriad of services on your network every 15 minutes .

Clients are informed of any faults or potential issues as they are detected. An e-mail or SMS message is sent allowing immediate investigation into the issue and, therefore, stopping them from becoming a major problem.  All clients benefiting from this service also receive a daily 'confidence report' every morning detailing the status of critical services.

MonITor can be deployed in just ten minutes , without the need for expensive training or hardware. The system costs just pennies per day and unlike others who want to lock you in, we let our system speak for itself and offer it with a cancel-anytime, no questions asked contract. In short, monITor is risk-free .