Posts Tagged ‘IT Support Liverpool’

IT support for small businesses

Tuesday, November 10th, 2009

Whatever the size of a company, having efficient technology systems is essential to the functioning of your business. You must be IT-mobile in order to connect with potential clients.

Whilst large companies can maintain their business IT services in-house, small businesses often cannot afford to employ full-time technical staff to service their computer needs.

Although most working professionals have an adequate grasp of basic IT troubleshooting, if a larger problem comes along you nay not have the expertise among your staff to deal with the problem.

At Medhurst, we are a complete IT outsourcing provider, which means we can supply Business IT support, computer solutions and technical guidance to your company when you need it most.

As our system is modular, you can pick and choose the elements most appropriate to your company, meaning you won’t have to pay for needless services.

Our basic module includes access to our phone and online support services, as more often than not solutions can be delivered by remote access, without the cost of bringing in an engineer or computer specialist.

If you’re looking for a more proactive service, at Medhurst we can monitor your system constantly and check a variety of services on your network at 15 minute intervals. This means faults can be detected easily and eradicated before they affect your whole system.

With bases in Southampton and Cheshire, we are ideally located to offer IT support in Chester, Manchester and Liverpool, as well as in IT support in Hampshire and Southampton.

Basic Business IT support

Thursday, October 15th, 2009

Medhurst, situated in Southampton and Cheshire offers complete IT and communications support and solutions. Although our offices are situated in these two locations, we also offer the following services: IT support Liverpool, IT support Southampton and IT support Manchester.

As a support service our IT support Liverpool, IT Support Southampton and IT support Manchester services offers network support on different levels, depending on your specific needs.

As a start up service you can look at our IT support Liverpool, IT support Southampton and IT support Manchester basic support services. This service will provide all our clients with basic levels of support. The first line will be contact with our ‘support desk’. This is a telephone service where we will try and help you fix the problem over the phone.

Should we not be able to fix the problem via the telephone, the second line of our basic support services for our IT support Liverpool, IT support Southampton and IT support Manchester services will be the E-Support service. This means that our IT wizards will be able to get access to your system via a remote access function. They will go through the settings and set up functions to try and eliminate or fix the problem for you. This method is highly successful and is a great way of avoiding having technicians in your office, disturbing your personnel.

If both the ‘support desk’ and E-Support services cannot eliminate the problem, we will have to consider on-site support. This involves one of our engineers coming to your location and fixing the problem from there. For this service we charge a per-hour fixed rate.