Posts Tagged ‘Business IT Support’

Types of IT support

Wednesday, July 21st, 2010

For start-up companies, often one of the biggest areas of concern can be finding the right business IT support to meet the needs of your growing organisation. With a limited number of full-time staff, many firms choose to employ the services of a third party consultancy.

When considering business IT support companies, it is important that you assess not only the level of expertise in their initial advice, but also how much time and effort they will put into assisting you once those systems are in place.

There are three main ways that consultancies can offer IT support, all of which you should bear in mind when investigating their services. The first of these is phone support: you must be sure that whatever time of day something goes wrong with your technology system, someone will be on hand immediately to offer diagnoses and possible solutions if applicable.

The second form of business IT support that a reputable third party firm should offer is e-support. This is the ability of them to fix problems with your computer systems remotely i.e. from their office, so they do not have to come out to your building in order to rectify the issue.

Finally, in the event of a major disaster or a need for in-depth training, your consultancy of choice should be able to pay you a site visit.

At Medhurst IT, we offer all of the above services to help you maintain and develop your technology systems as your company continues its path of growth and development.

The benefits of ADSL

Wednesday, July 7th, 2010


Businesses with more than one site, or start-up companies based from different homes, are fully aware that effective internet transactions are key to enabling their workforce to effectively work together – overcoming the fact that they are not physically based in the same geographical location.

At the heart of this success lies broadband communication, as a strong network infrastructure will offer firms the technological capacity they need to successfully interconnect the different offices or personnel that make up their company.

To facilitate this, many companies lease broadband lines. However, ADSL bonding technologies might be a far more effective solution to provide the business IT support that your organisation requires.

For instance, if your company requires a greater bandwidth for online activity, a number of ADSL lines can be pooled together to increase the speed of uploads and downloads. As each line is a relatively low cost, it can also be a lower budget solution than using a leased line.


ADSL lines can also better business IT support in that they are less likely to fail. This is because each line can be connected to a different provider, so that if one goes down the others continue to offer online connectivity and can therefore keep your business up and running.

Choosing an ADSL line is also unique because you can bond secure traffic, which makes it safer from a security perspective than other technological solutions. This is particularly important for businesses with multiple locations, as often you are transferring sensitive documents or data virtually between sites.

At Medhurst IT, we can offer comprehensive advice on whether an ADSL line is the best option for your company and the optimum bandwidth to meet your business needs. With offices in Cheshire and Hampshire, we can also offer speedy on-site IT support in Chester, Manchester, Liverpool, Southampton and other key locations.

Finding the best computer system for your business

Monday, June 21st, 2010

For new and developing small businesses, often one of the first major technology related problems you will encounter, is choosing which computers to purchase in order to run your company.

If you do not feel confident with choosing the correct hardware for your company, an external business IT support firm can offer expert advice on which computers to choose, in order to best suit the nature and purpose of your firm.

For office-based employees, a desktop workstation is the obvious solution, and there is a range of products including space saving mini-towers with a smart and innovative appearance. However, if your job involves a great deal of travel, or you are based at more than one location – perhaps even working from home part of the time – then a laptop could offer you the greatest flexibility to carry all your necessary documentation and files between sites.

At Medhurst IT, we have a strong working relationship with Hewlett Packard (HP) and can recommend several of the products within their line for your business needs.  HP produces a range of desktop PCs and laptops, which are stable and dependable with a professional appearance.

Our business IT support staff have extensive experience with advising a range of companies on the best hardware for their business, so we can help you to find the most effective and convenient solution.

With centres in Cheshire and Hampshire, we can offer IT support in Chester, Manchester, Liverpool, Southampton and other key local areas both remotely and in person on a project or ongoing basis.

Project management consultancy

Monday, June 7th, 2010

Business IT support can take many forms, whether it is advising on the best computer structuring for your company, maintaining software, internet systems or troubleshooting should you encounter a technical problem.

Whilst many firms may feel the need for ongoing business IT support should they lack the skills in-house, as is often the case with small companies, other organisations may only need external consultancy on a short-term basis.

In this case, often the best solution is to use a specialist business IT support firm, on a project management basis. With expert knowledge in computer and internet systems, a consultancy can offer tailored advice to your business, in order to ensure that you receive the best technology solution for the needs of your company.

For instance, look for consultancy to start-up firms on the optimum information technology system for your new company – from phones and computers, to websites and hardware.

If you are a growing business, at Medhurst IT we can advise on system upgrades to cope with developing demands, which new contracts and customers may be placing on your IT system.

As a Cheshire and Hampshire based business, we are also ideally situated to understand the local needs of companies based within the respective areas in major towns, supplying IT support in Manchester, Liverpool and Southampton, amongst others.  We can also offer speedy on-site assistance, should you encounter any problems or queries regarding the project we are managing, to minimise technological ‘down time’ that could affect sales, and other important business transactions.

Secure Mail Gateways

Friday, May 21st, 2010

Whether it is your personal or office email address, one of the most frustrating things about e-communication can be ‘spam’ emails that are trying to sell you unwanted products. These scam emails can also have a detrimental effect on your computer, as often they contain viruses or can lead to your email address sending out further spams.

For businesses, one way of trying to ensure against unwanted emails is to include a Secure Mail Gateway (SMG) as part of your business IT support.

An SMG delivers emails via a data centre rather than straight to your computer, which allows the message to be detected for viruses before being sent to your company server. It can even be used to scan outbound email.

It is also a cost-effective business IT support system because all you need to do is pay a license fee – if you employ a third party to look after your technology needs then you’ll need no more hardware or software installing, and that company will take care of the maintenance of your Secure Mail Gateway.

At Medhurst IT, we can build SMG into your business IT support package in order to significantly reduce the amount of spam you are likely to receive. We will handle the ongoing running of the service and install regular updates to ensure you have the most efficient version of the gateway.  We can also offer you several options on what happens to this junk mail – it can be deleted immediately or you can receive it with a tag.  We can offer business IT support from Southampton to Manchester and other areas of England.